Sincerely Yours Florist

Payment is required at the time of placing the order or receipt of invoice unless otherwise agreed.

All prices include VAT but exclude delivery charges.

If payment is not made, you will be still be liable to pay for all goods ordered on your behalf.

Accepted methods of payment: Cash, Bank transfer, Paypal and all major credit & debit cards.

Debit and credit card payments can be made in person or over the phone.

All payment and personal details are destroyed in accordance with the general data protection regulation (GDPR) which came into force on 25th May 2018.

Flowers

Flowers are perishable goods and are therefore not included in the 7 day "cooling off" period applicable for other goods under the distance selling regulations.

The images shown on this website , facebook and other media are all our own work and typical examples of the goods available to order. (subject to availability)

We reserve the right to substitute flowers or products, wherever necessary, with an alternative  of equal or greater value and quality.

If there is a particular flower you would not like substituted, please make this clear when placing your order.

Delivery

All deliveries are now subject to a delivery charge

Delivery of orders will not take place unless full payment has been received.

Correct name, address and contact number of both recipient and sender are essential with all orders placed, to ensure a prompt delivery with no errors.

If we are unable to deliver to the recipient for whatever reason we will endeavour to leave the goods with a neighbour or in a safe place and leave a calling card. If this is not possible, the goods will be returned to Sincerely Yours Florist and the recipient will be advised to contact us to re arrange delivery. This will be subject to another delivery charge. 

Funeral deliveries may be made to a specific address or undertaker. Once the delivery has been made, Sincerely Yours will accept no responsibility for missing cards or damaged flowers.

Photographs are taken of all our work and a copy is available on request.

We will always do our best to fulfil same day delivery requests, although this cannot be guaranteed and  at least 24 hours notice is advisable.

During peak periods such as Valentine's day & Mother's day, deliveries will take place between the hours of 8am-8pm.

Complaints

Sincerely Yours Florist prides itself on it's excellent reputation for outstanding customer satisfaction, and we want you to be more than satisfied with the products and service you receive.

If there are any problems at all with the products or service you receive, please contact Joy within 48 hours.

We will investigate your complaint and when found to be genuine, proceed with the appropriate action to rectify the problem.

Sincerely Yours Florist will not accept complaints regarding fresh produce after this time due to the perishable nature of the goods.

Privacy Policy

Sincerely Yours Florist will require certain information to carry out the order and delivery.

All information gathered will be destroyed after completion of the order in compliance with the General Data Protection Regulations (GDPR) 2018